Software Return Policy

In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in unopened packaging only.
Software purchased on-line through our website is considered opened at the time of purchase.

There are evaluation versions of our software available via download to anyone interested. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.

Software that has been opened or purchased online is (1) provided with free e-mail support and (2) may only be replaced with identical software / media within 30 days of purchase.

For more information, please see Terms of Use.

Return instructions

For software returns (packaged versions only), simply indicate the reason for your return on a piece of paper and wrap it securely with the unopened packaging. Send the package to the following address:

mr.pixel s.r.o.
VirtualRig Studio - Returns
Mikovcova 548/5
12000 Prague
Czech Republic

We will make a full refund less shipping and handling costs once we have received and processed the returned item.

For software replacement instructions, simply e-mail the reason for your request to support@virtualrig-studio.com.

If you have not received or have lost your software license key, please write to support@virtualrig-studio.com and include name, company name, address, and phone number so that we can identify your order.